Returns &
Exchange
We are always happy to help with returns or exchanges. Please be sure to read the policies below before making a purchase, as they outline eligibility, timeframes, and important details. Even if your return does not fall within our stated policies, do not hesitate to reach out. We're always happy to see what we can offer to help.
Exchange Policies
1
New Boots
We offer a free first exchange program for new boots! You have 14 days from the date of purchase to initiate an exchange. The item must be unused and in its original packaging to be eligible for exchange. To begin the exchange process, simply fill out the exchange form here. You can exchange your item for a different size or color of the same product. We cover return shipping costs for the first exchange.
2
Used Boots
Used boots may be exchanged, but the customer is responsible for all shipping costs. We’re happy to help you find the right pair, but please keep in mind that shipping typically costs around $20 each way. Be sure to consider this before ordering used boots.
3
Closeout Items
Closeout items are offered at discounted prices to give you exceptional value. Please note that these items are generally not eligible for exchanges. Special exceptions may apply to select products. If you have questions about a closeout item before purchasing, feel free to contact us. We are happy to help.
Return Policies
1
New Boots
If you wish to return your new boots, you have 30 days from the date of purchase to do so. The item must be unused and in its original packaging to qualify for a return. To initiate a return, please fill out the return/exchange form here. Once we receive the item, we'll process a refund to the original payment method used for the purchase. Please note that refunds may take 2-3 business days to appear in your account.
2
Used Boots
We carefully describe all used boots to help you find the right pair. Returns are allowed within 3 days of delivery for unworn boots in the same condition as received. Customers are responsible for return shipping and any restocking fees. A prepaid label will be provided, with shipping costs deducted from your refund.
If you received the wrong item or there was an error in the listing, contact us right away and we will make it right.
3
Closeout Items
Closeout items are offered at discounted prices to give you exceptional value. Please note that these items are generally not eligible for returns. Special exceptions may apply to select products. If you have questions about a closeout item before purchasing, feel free to contact us. We are happy to help.
About our Shipping
Fast Delivery:
We strive for fast delivery, typically within 2-5 business days.
Trusted Carriers:
We ship using trusted carriers like UPS, FedEx, or USPS.
Nationwide Coverage: Our shipping services cover all regions of the continental U.S.
Track Your Order:
Tracking information typically provided same/next business day.
International Shipping: Contact us for international shipping options and rates.
Worry-Free Delivery
MxBoot.com now offers a lost or damaged shipment policy at checkout through Seel’s 3rd Party Worry-Free Delivery service. This optional coverage provides protection against lost, damaged, delayed, or stolen shipments after they have been marked as delivered. If an order qualifies under these conditions, customers may be eligible for compensation up to the order’s full value. Claims must be submitted following the provided instructions, and approved refunds will be issued via a Visa gift card. This service offers added peace of mind for riders ensuring their orders arrive as expected.
